Experience
Reverse-chronological roles across education, finance, and regulated operations. Each entry focuses on what I delivered and the measurable outcome.
Assistant Network Manager
The Totteridge Academy, London
Sept 2024 – June 2025
- Stabilised core network across 600+ endpoints and improved uptime with proactive monitoring.
- Led a small ICT team, standardising processes and training to cut ticket backlog.
- Delivered Intune rollout, Windows 11 migration, and switch upgrades without disrupting teaching.
Lead IT Engineer (Contract)
Haberdashers' School, London
Oct 2023 – Mar 2024
- Kept a WAN of 7,000+ endpoints reliable across multiple campuses with Extreme Networks and Sophos.
- Ran MDM deployments and onboarding that reduced setup time for new devices/users.
- Partnered with safeguarding/leadership teams to maintain compliant filtering and monitoring.
Second Line Engineer (Contract)
Clarus One Sourcing Services, London
Feb 2022 – June 2023
- Supported Atlassian, Azure DevOps, and GitHub for distributed product teams with fast turnaround SLAs.
- Overhauled documentation/KB articles to reduce repeat tickets and speed onboarding.
- Simplified service desk workflows, improving first-response and resolution times.
IT Analyst (Contract)
The Ardonagh Group, London
May 2021 – Nov 2021
- Supported ~900 international users across subsidiaries, keeping Citrix/365 environments stable.
- Handled VIP support and incident escalation with clear communication and follow-up.
- Improved monitoring with ControlUp to spot issues before they hit end users.
IT Support Team Lead & Engineer
Total Finance Corporate Services
Nov 2018 – Mar 2020
- Led and mentored a small team, improving ticket triage and communication with trading floor teams.
- Kept Bloomberg/Eikon and trading systems stable during Windows 10 migrations.
- Rolled out process playbooks that reduced escalations and repeat incidents.
Freelance IT Consultant & Web Developer
Infinity Domain Solutions Ltd
2018 – Present (alongside contract roles)
- IT consulting, infrastructure support and endpoint/security advice for SMEs.
- Web projects (MMM Beauty, Tardi Group, etc.) including hosting, DNS, M365 integration and automation. See Projects for selected client and concept work.
- Intune/MFA/security hardening for small businesses.
Contract & Support Roles
Various Organizations
2016 – 2018
- Merlin Entertainments: supported EMEA POS rollouts and store openings.
- Retail/finance clients: Windows 10 + EPOS/Bloomberg deployments without trading downtime.
- Agency/education clients: mixed Mac/Windows support and SCCM/365 admin, documenting fixes for local teams.
Core capabilities in practice
Identity & Access
Entra ID administration, Conditional Access policies, MFA enforcement, and security baseline documentation. Applied across education (Totteridge, Haberdashers') and finance (Ardonagh, Total Finance) to enforce Zero Trust principles without disrupting users.
Endpoint Engineering
Intune compliance policies, Autopilot onboarding, Windows 11 migrations, macOS enrollment, and monitoring with Defender, Sophos, ControlUp, Smoothwall, and Senso. Managed fleets from 500 to 7,000+ devices.
Operations & Automation
PowerShell runbooks, Microsoft 365 tenant admin, knowledge base upkeep, and change/incident comms. Tooling across Atlassian, Azure DevOps, and GitHub to reduce repeat incidents and speed onboarding.