CV / Resume
Infrastructure & endpoint engineer keeping Windows/macOS estates stable for 500–7,000+ devices.
Greater Manchester, UK — Hybrid/remote-ready — UK-wide roles.
I keep Windows/macOS estates steady for education, finance, and regulated teams—standardising Intune/Autopilot, Entra ID, Conditional Access, and Microsoft 365 so service desks can breathe.
Delivery combines PowerShell automation, documentation, and safeguarding tooling (Sophos, Smoothwall, Senso) so identity-first guardrails stay enforced without constant heroics.
Key strengths
- •Identity-first endpoint programmes with measurable baselines, monitoring, and change control.
- •Intune, Entra ID, and Microsoft 365 administration paired with PowerShell and GitHub automation.
- •Calm stakeholder comms across safeguarding, leadership, and regulated operations.
Skills
Identity & Access
Endpoint & Device
Operations & Automation
Professional experience
Selected roles across education, finance, and regulated operations.
Assistant Network Manager
The Totteridge Academy, London
Sept 2024 – June 2025
- •Stabilised core network across 600+ endpoints and improved uptime with proactive monitoring.
- •Led a small ICT team, standardising processes and training to cut ticket backlog.
- •Delivered Intune rollout, Windows 11 migration, and switch upgrades without disrupting teaching.
Lead IT Engineer (Contract)
Haberdashers' School, London
Oct 2023 – Mar 2024
- •Kept a WAN of 7,000+ endpoints reliable across multiple campuses with Extreme Networks and Sophos.
- •Ran MDM deployments and onboarding that reduced setup time for new devices/users.
- •Partnered with safeguarding/leadership teams to maintain compliant filtering and monitoring.
Second Line Engineer (Contract)
Clarus One Sourcing Services, London
Feb 2022 – June 2023
- •Supported Atlassian, Azure DevOps, and GitHub for distributed product teams with fast turnaround SLAs.
- •Overhauled documentation/KB articles to reduce repeat tickets and speed onboarding.
- •Simplified service desk workflows, improving first-response and resolution times.
IT Analyst (Contract)
The Ardonagh Group, London
May 2021 – Nov 2021
- •Supported ~900 international users across subsidiaries, keeping Citrix/365 environments stable.
- •Handled VIP support and incident escalation with clear communication and follow-up.
- •Improved monitoring with ControlUp to spot issues before they hit end users.
IT Support Team Lead & Engineer
Total Finance Corporate Services
Nov 2018 – Mar 2020
- •Led and mentored a small team, improving ticket triage and communication with trading floor teams.
- •Kept Bloomberg/Eikon and trading systems stable during Windows 10 migrations.
- •Rolled out process playbooks that reduced escalations and repeat incidents.
Freelance IT Consultant & Web Developer
Infinity Domain Solutions Ltd
2018 – Present (alongside contract roles)
- •IT consulting, infrastructure support and endpoint/security advice for SMEs.
- •Web projects (MMM Beauty, Tardi Group, etc.) including hosting, DNS, M365 integration and automation. See Projects for selected client and concept work.
- •Intune/MFA/security hardening for small businesses.
Contract & Support Roles
Various Organizations
2016 – 2018
- •Merlin Entertainments: supported EMEA POS rollouts and store openings.
- •Retail/finance clients: Windows 10 + EPOS/Bloomberg deployments without trading downtime.
- •Agency/education clients: mixed Mac/Windows support and SCCM/365 admin, documenting fixes for local teams.
Education
Professional Development
Ongoing
- •Ongoing professional development across identity, endpoint security, and automation toolchains.
A-Levels
Swakeleys Sixth Form
- •Economics
- •Business
- •ICT (Double Distinction)
GCSEs
Abbotsfield School
- •Mathematics
- •English
- •Business Studies
- •ICT
- •Film Studies
Download & references
References available on request from infrastructure leads and business owners. Full contact details live inside the PDF, and I typically reply within one working day.